Last updated: 20 May 2025
OLALA Agency respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, store and protect information when you visit olala.agency, contact us, create or use an account, submit a support request, or use our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Information we may collect
Depending on how you interact with OLALA Agency, we may collect information such as:
your name
email address
telephone number
company or organisation name
information you provide through contact or support forms
account and authentication information
information relating to services you request or use
communications between you and OLALA Agency
technical information about your visit to our website
When you use our website, technical information may include:
IP address
browser type
device type
operating system
pages visited
referring website or source
date and time of visits
website interactions
general usage and performance information
We aim to collect only information that is reasonably necessary for our business activities and services.
2. How we collect information
We may collect information directly from you when you:
contact us
submit a website form
request information about our services
create or use an account
submit or manage a support request
communicate with us
engage us to provide services
Some technical information may also be collected automatically when you use our website.
Where our website uses optional analytics or similar technologies, those technologies will be subject to your cookie preferences.
3. Cookies and similar technologies
Our website uses cookies and similar technologies.
Cookies are small pieces of information that a website can store on your device to support website functionality or remember information about your visit.
Necessary cookies
Some cookies are necessary for our website to operate securely and correctly.
These may be used for purposes such as:
maintaining website sessions
authentication
security
remembering essential website settings
preventing misuse
providing functionality that you request
Necessary cookies cannot normally be disabled through our website because the website may not function correctly without them.
Optional cookies
We may also use optional cookies or similar technologies to help us understand how visitors use our website and improve its performance and content.
Where consent is required or where we choose to obtain your consent, optional cookies will not be enabled until you accept them.
You can choose to:
Accept all cookies
Reject non-essential cookies
Manage your cookie preferences
Rejecting optional cookies should not prevent you from accessing the general public content of our website.
Your cookie preference may itself be stored so that we can remember your choice.
You may change your cookie preferences at any time using the cookie or privacy settings available on our website.
4. Website analytics
We may analyse website usage to understand matters such as:
which pages are being visited
how visitors find our website
what devices and browsers are being used
how the website performs
errors or technical problems
general patterns of website usage
We use this information to maintain, secure and improve our website and services.
Where analytics relies on non-essential cookies or similar tracking technologies, it will be subject to the cookie preferences you select.
We do not use website analytics for the purpose of making significant automated decisions about individual visitors.
5. How we use personal information
We may use personal information to:
provide and improve our services
respond to enquiries
provide customer and technical support
manage user accounts
authenticate users
communicate with clients and users
manage business relationships
process service requests
maintain and secure our website and systems
investigate technical or security incidents
prevent fraud, misuse or unauthorised access
meet legal, regulatory and contractual obligations
improve the functionality and performance of our services
We will not use personal information for an unrelated purpose unless permitted by law or we have an appropriate basis for doing so.
6. Accounts and authentication
Some areas of our services may require authentication.
Where Microsoft authentication or another identity provider is used, authentication may involve information provided by that identity provider, such as your:
name
email address
account identifier
organisation information
We use this information to authenticate you and provide authorised access to the relevant services.
Authentication does not provide OLALA Agency with your Microsoft password.
Access to administrative or restricted areas of our systems is subject to authentication and authorisation controls.
7. Support requests and communications
If you submit a support request or contact us, we may retain the information you provide together with relevant communications and information required to investigate and resolve your request.
Please avoid including sensitive personal information in a support request unless it is reasonably necessary.
8. Disclosure of information
We do not sell personal information.
We may disclose or make information available to service providers where reasonably necessary to operate our business or provide our services.
These may include providers of:
cloud hosting
authentication
database services
email and communications
security services
website infrastructure
analytics
business software
professional services
We may also disclose information where required or authorised by law, or where reasonably necessary to protect the security, rights or property of OLALA Agency, our users or others.
Service providers are given access only to information reasonably required for the services they provide.
9. Cloud services and overseas processing
OLALA Agency uses cloud-based technology and service providers to operate its website and services.
Some providers operate infrastructure in multiple countries. Depending on the service, configuration and circumstances, personal information may be stored, accessed or processed outside Australia.
Where Australian privacy law applies to an overseas disclosure of personal information, we take reasonable steps appropriate to the circumstances to ensure that the information is handled appropriately.
We periodically review the services we use and this Privacy Policy may be updated where our overseas data handling arrangements materially change.
10. Storage and security
We take reasonable technical and organisational measures to protect personal information from:
loss
misuse
interference
unauthorised access
unauthorised modification
unauthorised disclosure
These measures may include access controls, authentication, encryption, monitoring, secure cloud infrastructure and restrictions on administrative access.
No website or information system can be guaranteed to be completely secure. We therefore continually review and improve our security practices according to the nature of our systems and information.
11. Retention of information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business requirements, or applicable legal and regulatory requirements.
Information that is no longer required may be deleted, destroyed or de-identified where appropriate.
Different types of information may have different retention periods.
12. Accessing or correcting your information
You may request access to personal information that OLALA Agency holds about you.
You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where we are permitted to do so.
To request access or correction, please contact OLALA Agency using the contact details on our website.
13. Privacy enquiries and complaints
If you have a question or concern about how OLALA Agency handles personal information, please contact us.
Please include enough information for us to understand and investigate your concern.
We will review privacy complaints and aim to respond within a reasonable period.
If the Privacy Act applies to the matter and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
14. Third-party websites
Our website may contain links to websites or services operated by other organisations.
OLALA Agency is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information to it.
15. Children
Our services are intended primarily for businesses and adults.
We do not knowingly design our website or services for the collection of personal information from children.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we will take appropriate steps to address the situation.
16. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.
The current version will be published on this website and the Last updated date at the top of the policy will identify when it was most recently changed.
We encourage you to review this policy periodically.
17. Contact us
For questions, requests or complaints relating to privacy, please contact:
OLALA Agency
Sydney, New South Wales, Australia
Please use the Contact page on our website and identify your enquiry as a privacy matter.
Website: olala.agency